Privacy Policy
Your privacy matters to us. This policy explains how zelanthorvi handles your personal information when you use our financial education services.
Effective Date: 1 February 2025
Last Updated: 15 January 2025
Information We Collect
When you engage with our financial education programs, we collect information that helps us provide better learning experiences. This includes details you share directly and some technical information about how you use our platform.
- Contact information including your name, email address, and phone number
- Educational background and professional experience relevant to finance
- Course progress, assignment submissions, and learning preferences
- Payment information processed securely through our payment providers
- Technical data like your IP address, browser type, and device information
- Feedback and communications you send to our instructors or support team
How We Use Your Information
Your information serves specific purposes related to delivering quality financial education. We don't use your data for unrelated marketing or sell it to third parties.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Name, email, learning data | Contract performance |
| Payment processing and invoicing | Contact details, payment info | Contract performance |
| Customer support and communication | Contact information, inquiry details | Legitimate interest |
| Platform improvement and security | Technical data, usage patterns | Legitimate interest |
Data Sharing and Third Parties
We work with carefully selected service providers to deliver our programs effectively. These partnerships are governed by strict data protection agreements.
Our Service Partners
Payment processors handle financial transactions securely. Cloud hosting providers store course materials and student data in Australia-based servers. Email service providers help us communicate course updates and important information.
We may also share information when required by Australian law or to protect our rights and the safety of our community. Any such sharing is limited to what's necessary and legally required.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 gives you specific rights regarding your personal information. We're committed to helping you exercise these rights promptly and without unnecessary barriers.
- Access your personal information and understand how we use it
- Request corrections to inaccurate or outdated information
- Ask us to delete your information when it's no longer needed
- Withdraw consent for marketing communications at any time
- File a complaint with the Office of the Australian Information Commissioner
- Request information about any data breaches that may affect you
To exercise any of these rights, contact our privacy officer directly. We'll respond within 30 days and work with you to resolve any concerns about your personal information.
Data Security and Protection
Protecting your information is a priority in everything we do. Our security measures combine industry-standard technology with careful internal processes.
- SSL encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Limited access controls - staff only see data they need for their role
- Secure backup systems with encrypted storage
- Staff training on privacy protection and data handling
- Incident response procedures for any potential security issues
While we implement strong security measures, no system is completely foolproof. If we discover any security incident affecting your data, we'll notify you promptly and take immediate steps to address the issue.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose.
| Data Type | Retention Period | Reason |
|---|---|---|
| Course enrollment and progress | 7 years after completion | Educational records requirement |
| Payment and billing information | 7 years | Tax and accounting compliance |
| Marketing communications data | Until consent withdrawn | Ongoing marketing purposes |
| Support inquiries and feedback | 3 years | Service improvement and reference |
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can also request early deletion of certain data types where legally permissible.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and understand how our platform is used. Most are essential for basic functionality, while others help us improve our services.
Cookie Categories We Use
Essential cookies keep you logged in and remember your course progress. Analytics cookies help us understand which parts of our program work well and which need improvement. We don't use advertising or tracking cookies from third parties.
You can control cookie settings through your browser, though disabling essential cookies may affect your ability to use certain platform features. We respect your browser's "Do Not Track" settings where technically feasible.
International Data Transfers
We primarily store and process your information within Australia using local service providers. In limited cases, some technical services may involve data processing overseas.
When international transfers are necessary, we ensure adequate protection through approved transfer mechanisms and contracts that meet Australian privacy standards. You'll be informed of any significant changes to data processing locations.
Changes to This Privacy Policy
This policy may be updated occasionally to reflect changes in our services or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.
Minor updates for clarity or legal compliance may be made without individual notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Privacy Questions and Concerns
Privacy Officer: zelanthorvi Privacy Team
Email: info@zelanthorvi.com
Phone: +61435778401
Mail: 97 Rooney St, South Townsville QLD 4810, Australia
We're here to help with any privacy questions or concerns. Our team aims to respond to all privacy inquiries within 2 business days.